Booking and Client Information

To ensure a smooth booking process, clients must provide their full legal name, which must match the name on their debit or credit card and identification document. Furthermore, a valid phone number and email address are necessary for effective communication.

✰ Deposits and Payment Policy

A 50% non-refundable deposit is required to secure all appointments unless otherwise specified. This deposit will be applied to the total cost of the session. Please note that all payments are final and cannot be refunded, although they may be credited toward a future session. The remaining balance must be paid in full at the conclusion of the photoshoot via cash, Zelle, Cash App, or Apple Pay.

✰ Late Arrival Policy

Punctuality is paramount for an uninterrupted experience. A grace period of 10 minutes is granted; however, a late fee of $35 will be added for each 15-minute delay. Should a client arrive more than 45 minutes late, the appointment may be canceled at the photographer's discretion.

✰ Rescheduling Guidelines

Clients who require rescheduling must inform the photographer's team in advance of the scheduled session. Deposits will be honored and credited towards a rescheduled session within forty-eight (48) hours of the original appointment. However, for studio photoshoots, there is a $75 reschedule fee due to studio fees, and it's a $50 reschedule fee for a new date and time.

✰ Cancelling after the 12-hour Rescheduling Period

If a client cancels within 12 hours of the scheduled shoot, a 50% cancellation fee is applied. If the cancellation occurs during the shoot, a 100% fee is charged. Unforeseen circumstances may arise, but both parties will incur time losses.

(This policy also applies to clients who fail to arrive at the location or miss the shoot by 30 minutes or an hour, respectively. In such cases, a 100% fee is applied.)

✰ Location Fees and Travel Expenses

Additional costs for a chosen photoshoot location, such as entrance fees or permits, are the client's responsibility. Travel charges may apply depending on the area.

After the session, the images taken will be securely uploaded to a designated platform. A download link will be sent via email or text message, as specified during booking. The link remains active for 12 hours after payment. Access is temporarily suspended if the full payment isn't received at the session.

✰ Editing Requests and Turnaround Time

Clients have forty-eight (48) hours to submit their preferred editing selections after receiving their images. Requests submitted after this deadline won't be considered. Each image file has a unique identifier, so clients should provide the file names rather than transmit the images. Edited Photos will be provided in due time.

✰ Posting on A1Genic Social Media Platforms

After the photo shoot and photo editing, A1Genic's team may post any photos on any social media platform.

These policies ensure a seamless and professional photography experience for all clients.